Improving Communication Skills in Your Workplace to Enhance Personal Relationship

2 Days, 16 Training Hours

Before Funding: $695.00

Effective communication skills can help build stronger relationships, which can lead to better teamspirit and co-operation among staff and managers.

The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked.

Effective communication also helps to overcome awkward situations where a person is unsure how it should be handled. It helps us to overcome situations where people are taking advantage of our good nature; where an appraisal has to be conducted of an employee; where people promised to do something for us and have not carried it out.

By the end of this course, participants should be able to:

  • Understand the meaning of effective communication and interpersonal skills
  • Learn how open communication contributes to organization effectiveness
  • Identify their interpersonal styles & how it affects the working relationship 
  • Recognise the results of using inappropriate behavior
  • Identify areas that will contribute to effective interpersonal relations
  • Explore networking as a communication strategy and assess its relevance to interpersonal relationship
  • Learn the barriers to effective communication through practical exercise
  • Understand the different between assertive, passive, and aggressive communication and how to use these techniques, which will bring about better team spirit and co-operation
  1. Importance of communication &  interpersonal skills 
  2. Barriers to Effective Communication
  3. Making & Keeping: A Favourable Impression on Others
  4. Create An Environment that Fosters Excellent Communications
  5. Paraverbal Communication Skills
  6. Assertive,  Passive  &  Aggressive Behaviours
  7. Networking As a Communication Strategy
  8. Calm, Cool and Collected: Strategies for Managing Conflict
  9. Strategies for Handling Difficult Situations
  10. Mastering the Art of Conversation

2- days from 0900 – 1700 

S$695 (Fee exclusive of 7% GST)

1. All notice of transfer/withdrawal / deferment must be given in writing and submitted at least 2 weeks prior to course commencement.

2. If notice of withdrawal is received:
– At least 1 week before commencement of the course, 20% of the full course fee will be charged. For a government-funded system, 20% of the total course fee before funding will be set.
– Less than 1 week before commencement of the course, 30% of the full course fee will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded courses, a full course fee before funding will be charged.

3. Certificates or Statement of Attainment or Certificate of Attendance will only be issued to participants who have achieved 75% attendance and undergo assessment (if applicable).

4. Notice of change in participant’s name must be given in writing, 1no less than 2 days prior to course commencement.

Dates: 16-17 November 2022

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