Essential Office Management Skills for Administrative Staff

2 Days, 16 Training Hours

Before Funding: $595.00

Moving into a New Level of Thinking & Self-awareness for Secretaries & Clerical Staff

The secretarial and administrative assistant role will be even more challenging as business activities are geared to respond more promptly to the market forces.
Today, most senior managers expect administrative professionals to have strategic insight and be able to be agile in the workplace to set their own administrative priorities,  manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of these successfully, 

Staying in control while dealing with conflicting priorities

Learning Outcomes

  • The changing role/responsibilities of their job and what to expect in a technology-driven environment to identify their competencies to cope with the challenge of managing the office
  • To prepare a plan of action daily to manage their time and support senior executives effectively
  • Job ”tips” on managing change which will improve their efficiency and effectiveness
  • To apply management and self-leadership skills to add greater
  • To identify sensitive situations that could affect working relationships values in the organisation
  • To learn how to develop a creative and innovative system to create an effective office process, documentation, and event planning
  1. Understanding the Changing Environment To Enhance Future Role
  2. Mapping the journey of Becoming An Effective Administrative Professional
  3. Innovative Office Management Through Redefining Your Styles
  4. Demonstrating Leadership in the Workplace
  5. Knowing EQ: Emotions & Its Impact on Behaviour
  6. Women Health & Wellness
  7. Changing Life through Fitness
  8. The importance of Connecting with People
  9. Winning Relationships with Effective Communication Tactics
  10. Getting Organised to Support My Superior Effectively
  11. Problem-solving Strategies for Managing Challenging Situations & People

2- days from 0900 – 1700 

S$595 (Fee exclusive of 7% GST)

1. All notice of transfer/withdrawal / deferment must be given in writing and submitted at least 2 weeks prior to course commencement.

2. If notice of withdrawal is received:
– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.

3. Certificates or Statement of Attainment or Certificate of Attendance will only be issued to participants who have achieved 75% attendance and undergo assessment (if applicable).

4. Notice of change in participant’s name must be given in writing, 1no less than 2 days prior to course commencement.

Dates: 3-4 April 2023, 1-2 November 2023

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